We are looking for an experienced Customer Service Manager/Team Lead with strong leadership skills and a proven track record in driving sales growth through exceptional customer service. In this role, you will lead a high-performing team, ensure excellent customer experiences, and play a key role in supporting the company’s continued growth and commercial success.
Your main responsibilities will be:
o Lead and transform the customer service team into a proactive, sales-driven function;
o Strengthen B2B customer loyalty through strategic relationship management;
o Drive sales and revenue growth through service;
o Ensure a seamless end-to-end customer experience;
o Integrate and coordinate customer service with logistics and installation operations;
o Implement service quality standards and communication rules across all channels;
o Steer improvements, provide management insights, and achieve both team targets and individual sales KPIs.
You are the star we are looking for, if you have:
o A post-secondary degree in Business Administration, Service Management, Logistics, Retail Management, Supply Chain Management, or a related field;
o At least 3 years of leadership experience leading a service team (preferably in B2B);
o Proven experience managing teams across multiple channels (phone, email, chat, in-person);
o Experience developing routines and processes that enhance customer journey and loyalty;
o Experience with upselling, cross-selling, quote follow-ups;
o Latvian and English at C1 level, Russian at B1 level;
o Comfortable working with CRM, case management and ERP system;
o Strong communication, team building and organizational skills;
o Customer centric mindset, structured and data-driven in your approach.
Company offers: competitive salary, bonus system, health insurance, necessary work equipment, fruits, drinks and sports activities at the office, great learning and self-development chances, opportunity to develop and build career within the company, social guarantees and dynamic working environment.
This is your opportunity to join “AJ Produkti” – a Scandinavian-rooted company with an international mindset, high-quality products, and a passion for smart interior solutions! Become part of a team that values innovation, sustainability, and well-being at work.
Salary (gross): starting from 3800 EUR + bonuses, considering candidates’ experience and knowledge.
Further information on the vacancy will be provided to the next round of candidates.
Confidentiality will be guaranteed.
If you are interested in this vacancy, we look forward to receiving your CV (preferably in Latvian) using the application form below or by sending it directly to diana.liepina@astralexecutive.com
